Take charge of the company's collections efforts. Properly carry out all procedures to guarantee utmost customer contentment and surpass service expectations. These procedures encompass comprehensive administration of all debts owed to the South African Revenue Services. Establish a culture of excellence and responsibility among the team.

RESPONSIBILITIES
* Manage multiple debtors acting as a 3rd party debt collector on behalf of the client, ensuring contact is made with Right Party Contacts (RPC) in compliance with company standards and call scripts.
* Collect outstanding tax related debts, and administer the submission of outstanding tax returns in accordance with Revco's defined operating procedures
* Create strategies to recover outstanding payments owed by the debtor and follow through with collection activity.
* Have an in-depth understanding of tracing accounts, identify the outstanding debt and then negotiate with the debtor a settlement
offers or payment strategy.
* Negotiate settlements and fixed arrangements with debtors based on matters assigned daily through Excalibur and per standards defined by Revco;
* Identify and communicate outstanding tax related returns per period, and secure submissions thereof by tax payers in compliance with the Tax administration Act.
* Effectively deal with queries, questions, complaints and objections from the debtors.
* Administer the collections process in a professional, respectful and positive manner to all debtors in full compliance with the code of ethical practices as defined by the Debt Collector Act.

REQUIREMENTS
* Grade 12 - With Accounting and Mathematics is required.
* Minimum of 2-5 years of collection Experience.
* Experience in the Financial Services Sector would be an advantage.
* Collection on outstanding tax-related matters is required.
* Clear Criminal Record and Credit Score.
* Excellent communications skills are essential in English, additional language (advantageous).
* Registered debt collector/eligible to register as a debt collector.
* Experience dealing with corporates/ businesses/ consumers/ individuals and tax practitioners is essential.

SKILLS
* Computer Literacy.
* Ability to trace accounts, and use social media communication platforms.
* Good communications skills.
* Negotiation Skills.
* Good Customer Relations.
* Telephonic Skills.
* Computer literate

Ability to problem solve and take initiative. Work well under pressure
Send your CV to cv@revco.co.za by 13 December 2024
REFERENCE: CCBENSS

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