The main goal of this role is to accurately document and address client queries following established protocols, complete full account reconciliations, request adjustments to be processed and support the Supervisor with various administrative tasks.
REQUIREMENTS
* Grade 12-With Accounting as subject.
* Minimum of 1-2 Years Collection Experience.
* Experience in the Local Government would be an advantage.
* Productivity & Targets must be met on Monthly basis.
* Registered debt collector/eligible to register as a debt collector. . Professional manner and appearance.
* Valid driver's license.
RESPONSIBILITIES
* Attend to incoming customer calls & walk-in customer queries.
* Attend to collections consultants queries on a daily basis from instructions received.
* Ensure all accounts attended to is captured on the progress report on a daily basis.
* Ensure debtors (including government) accounts are reconciled when necessary.
* Ensure adjustments are timeously processed.
* Ensure walk-in customers sign AOD & completes updating of information.
* Give all AOD's & updated information forms to Supervisor on a daily basis.
* Contact and negotiate settlements and fixed arrangements with debtors. (Accounts to be worked on will be given by the Supervisor).
* Secure adequate payment arrangements to ensure that monthly monetary targets are met.
* Meet all targets given by Supervisor.
* Maintain a favourable client relationship through liaising between management, debtor and client.
* Transfer accounts to applicable cycles as per collections protocol.
* Attend to all administrative duties.
SKILLS
* Computer Literacy.
* Negotiation Skills.
* Customer Relations.
* Telephonic Skills.
* Good communication skills
PERSONAL ATTRIBUTES
* Ability to Multitask
* Perform well under pressure
* Cope with stress
* Work independently
* Deal with difficult debtors.
* Good communication skills.
* Problem Solving.
* Use own Initiative.
* Team player
* High energy levels
Send your CV to cv@revco.co.za by 13 December 2024
REFERENCE: QCKOD
*** Disclaimer: Spotty 'The Job Sharist' is just a profile sharing jobs found from other job sharing forums, so please do your due diligence and contact the company in this job description to find out if the job & the company are legit!!!
Stay Safe, and all the best of luck with finding a job that will change your life & help you and your family. ***
Company Name
Revenue Consulting (Pty...
spotty
