Desktop Technician required in Corporate Services Division (ICT)
Salary Scale: R644 518.52 - R 922 597.66

Minimum Requirements:
* Matric
* National Diploma in Information Technology (NQF Level 6) or equivalent plus
3-5 years' experience in ICT environment.
* A+, Network+, MCP Certification not required but a plus.
* Excellent technical knowledge of desktop hardware and software, including Windows 2007, Windows XP, Windows 7/10 and Microsoft Office 365.
* Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
* Knowledge on Cloud technologies such as Azure, AWS, etc
* Knowledge of remote desktop tools, such as RDP, TeamViewer, or VNC.
* Valid Driver's License

PERSON PROFILE
* Excellent Communication Skills
* Analytical Skills
* Ability to work under pressure and multi-tasking
* Creative problem-solver
* Independent

MAJOR RESPONSIBILITIES
* Assist staff with the installation, configuration and ongoing usability of Desktop computers, peripheral equipment and software and the network where needed.
* Works with vendor support contacts to resolve technical problems with Desktop computing equipment and software.
* Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer Conferencing systems, application servers and administrative systems.
* Document and track all support requests and resolutions using the Magalies Water Helpdesk system.
* Maintain an accurate inventory of hardware and software.
* Create and maintain user guides and troubleshooting documentation for common issues.
* Create and maintain user guides and troubleshooting documentation for common issues.
* Assesses functional needs to determine specifications for purchases
* Ensure compliance with IT policies and best practices, including data backup, antivirus updates, and user access management. Maintain telephone systems

* Applicants should note that a competency assessment may form part of the selection process. • Recommended candidate will sign a performance contract.
* Appointment will be made in line with Magalies Water's Employment Equity Plan.
* Please note that by applying for this position, you give Magalies Water permission to process your personal information in compliance with POPI ACT.
* Applicants should note that any false information contained in their CV could result in summary dismissal.
Closing Date: 03 December 2024
Interested candidates are invited to email their applications and detailed CVs, inclusive of their certified copies qualifications to the Human Resources Department: recruitment@magalieswater.co.za

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